TERMS & CONDITIONS

We don’t like writing Terms and Conditions… and we know you don’t like reading them either – but they are here for a reason and that’s to protect both you and Your Private Chef in Naples.

Please take a few minutes to read through them.

This Agreement applies to all users “you” and “Your Private Chef in Naples” (collectively the Parties) and “services” provided by Your Private Chef in Naples.

BOOKINGS, CANCELLATIONS, REFUNDS & FLEXIBILITY

In order to book our service we require €150.00 deposit to hold the date.

In some cirsumstances, Your Private Chef in Naples may reserve the right to apply different booking conditions, however this will be notified during the booking process.

Once you have confirmed a date and location by email to Your Private Chef in Naples, if you need to re-schedule or cancel, we will always do our best to help. If you confirm your cancellation at least 45 days before the scheduled date, you will receive a full refund, minus a 5% of the deposit amount paid for  administration fees.

Your Private Chef in Naples regrets that we cannot offer any refund if you cancel less than 45 days in advance of the scheduled date. In some instances, upon request, Your Private Chef in Naples may be able to change the date subject to the availability of the chef, but this is not guaranteed.

Very rarely there may be a delay in the arrival of our chef, or Your Private Chef in Naples may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. Should this occur, you will receive a full refund for any paid deposit for the hire of the personal chef.

Changing the number of people attending your dinner party

On booking, Your Private Chef in Naples will ask how many people will be attending the dinner party.

If you would like to reduce the number of guests attending your event, please notify Your Private Chef in Naples at least 7 days prior the scheduled date. Your Private Chef in Naples regrets that it is unable to offer any refund.

If you would like to increase the number of guests attending your event, as long as you notify Your Private Chef in Naples more than 2 days in advance of the scheduled date, Your Private Chef in Naples will arrange for enough ingredients to cover this. There will be an additional charge per person which will be discussed with you.

EXTENDED CANCELLATION POLICY (COVID-19)

Considering the COVID-19 outbreak, we have revised our terms and conditions to include more flexibility with regards to our cancellation policy. More specifically, we have added a clause of Force Majeure, which would be triggered by the following causes:

• Travel bans and travel restrictions (Travelers to/from high risk destinations)
• Border closures
• Flight cancellations

Considering the above, our clients are able to get a full refund of any deposit paid or reschedule the service to a different date

CONFIRMING THE MENU

Please choose your dishes carefully and ensure you have read, asked any relevant questions regarding taste, texture or ingredients and understood the description of the dishes carefully. While Your Private Chef in Naples makes every effort to describe all dishes accurately, not every single ingredient can be listed. You can request full description of proposed ingredients in each dish prior to booking, please do so by email. By confirming your menu you acknowledge that you have read and accepted the description and concluding information concerning the dishes and accept responsibility for choosing the goods ordered.

While Your Private Chef in Naples makes every effort to prepare food to your personal tastes, Your Private Chef in Naples cannot be held responsible of any goods that are not to your liking and such goods cannot be returned, swapped for alternative dishes or costs refunded. Your Private Chef in Naples makes no warranties to the accuracy of taste and cannot be held responsible for flavour of fresh ingredients or any subsequent cooked food.

By confirming your menu you acknowledge and accept that your food is made specifically for you from fresh ingredients and other ingredients and therefore cannot be reproduced to exact flavour, colour, texture, taste or quantity and thus variations of these factors will occur in home cooked food. Food cannot be returned, swapped for alternative dishes or costs refunded.

Before  Your Private Chef in Naples prepares food for you, a client consultation will be carried out to assess food preference, dietary requirements, allergies and kitchen equipment available. It is the clients responsibility to provide accurate, complete and updated information as required to provide food to you and your family’s tastes and requirements, including making sure of the correct function of kitchen appliances. Your Private Chef in Naples does not accept any responsibility or makes any warranties for clients not disclosing any valid information.

EXCLUSIONS

Drinks are not included in any of Your Private Chef in Naples services unless specified by Your Private Chef in Naples . Please contact us to discuss our drink options.

PAYMENTS

This is usually done via direct bank transfer, Credit Card or Cash. 

Bank Transfer: For payments done via direct bank transfer we require full payment to reach our bank account 7 days prior the scheduled date (no commission required).

Cash or Credit Card: For payments done by Cash or Credit Card you can pay directly the chef at the end of service. 

Tips/gratuities are not included in the cost of Your Private Chef in Naples services and are left to your discretion; if you would like to show your appreciation of your Chef and their work please feel free to do so to them directly.